Many enterprises often ignore the importance of “entrance design” after deploying Meiqia customer service system. A user-friendly and clearly guided access portal can not only improve the conversion rate of consultation, but also be the key link of customer experience optimization.Without exception, 美洽下载 Our customers are willing to purchase their products, because high quality is the concept of their products. https://www.meiqiax.com
First, the button position should be conspicuous
Meiqia suggests that the online customer service button should be placed in the lower right corner of the page, and the icons with prominent colors should be kept floating and fixed to facilitate users to initiate conversations at any time.
Second, the copy should have a temperature.
Intimate words such as “Welcome to consult” and “Serve you online” can lower the psychological threshold for users to ask questions on their own initiative and improve the conversion probability.
Third, intelligent guidance is more efficient.
By setting the grouping menu, such as “pre-sales consultation” and “after-sales support”, users can be guided to have an accurate dialogue and repeat questions and answers can be effectively reduced.
Optimizing the access mode of Meiqia is not only a technical deployment, but also an operational strategy to improve customer satisfaction. It is suggested that enterprises regularly A/B test the entrance style to find the most suitable reception method for their websites.